Terms and Conditions

 

Confidentiality and Privacy

Spark Joy London offers complete confidentiality and discretion, and we will never divulge information to any third parties without your consent. The handling of your personal information is governed by our Privacy Policy.

Spark Joy London is registered with the ICO (Information Commissioners Office) and is fully compliant with all relevant legislation. By entering into contract with Spark Joy London you agree that your personal details will be held securely, to be used only in connection with the services carried out by Spark Joy London.


Cancellation Policy

We appreciate you may need to reschedule a session you have booked. All rescheduled sessions must be completed within three months of the original session time and date. There is no charge for rescheduling a session. 

Cancellations made more than 48 hours in advance of the session will be refunded in full.

Should you cancel within less than two clear calendar days notice and are not looking to reschedule your session to another time and date, you will be refunded as follows:

  • In respect of The Signature Service ~ 50%

  • In respect of starting The Blossom Package ~ total cost of package less 50% of one session being the cost of The Signature Service

  • In respect of Additional Hours ~ 100%

Cancellations made on the same calendar day as the booked session may not be refunded.

Cancellations of rescheduled sessions are not eligible for refund. 


Working Hours

Spark Joy London always advises a consultation prior to booking a Tidying Sessions. During the consultation we will work with you to determine how many sessions you may require. It is not always possible however to give an accurate estimate and jobs may require more sessions/hours than initially thought depending on a variety of factors as each job and client is unique. 

The number of sessions is dependent on the following factors:

  • The size of your home and volume of items to be addressed;

  • The number of categories you want to commit to;

  • Your pace in determining what ‘sparks joy’;

  • Your preparation before each session;

  • Your willingness to continue work independently following our session(s).

Typically one session will range from three to five hours, but will not exceed five hours unless Additional Hours are purchased. This amount of time is generally enough to see significant progress in any one category and very few comprehensive organising projects can be completed in less than three hours. 

Should the time of the session go over five hours, you will be charged £60 per hour for the hours worked. Spark Joy London will always inform you when the booked time is up and obtain your permission to continue if you wish to do so. Additional Hours can only be purchased in conjunction with a Tidying Session. 

Spark Joy London will always work at your own pace as tidying can be physically and emotionally demanding. Breaks can be taken as you wish, however please be aware that these breaks will count towards the duration of the booked session. Should the session duration take place during breakfast, lunchtime or dinner we may need to take a break (no more than half an hour) and you will not be charged for this time. This will be arranged prior to the session starting so you are aware of timings.


Working Conditions

Tidying is a very personal journey and requires concentration. Spark Joy London advises that you work one on one with a consultant. It is therefore strongly advised that family members, children, others you may share a home with and pets should not be present when a session is taking place. 


Access

Please ensure there is good access immediately outside your home and inside your home. Spark Joy London is unable to move furniture due to reasons of health and safety.

Should the working area be considered unsafe Spark Joy London reserves the right to cancel the session without refund.


Removal of possessions

The KonMari Method focuses on deciding which of your possessions and items spark joy and whether you want to keep them. It is not uncommon through this process to find yourself parting with possessions or items that you decide no longer spark joy. The decision to keep or discard an item is entirely yours. We only guide you to help you determine what sparks joy in your life. Spark Joy London cannot be held liable for any possessions or items that have been discarded.

We encourage recycling items where possible or donations to registered charities. You may even choose to sell possessions or items that no longer spark joy. Spark Joy London is unable to provide a valuation service. In any event, possessions or items disposed of are your sole responsibility. Spark Joy London is unable to remove these from your home.


Photography

Spark Joy London uses before and after photographs to support a client's tidying journey and these photographs may be shared with KonMari Media Inc. privately and for the purposes of demonstrating completion of our session only.

Spark Joy London uses before and after photographs to inspire others on this website and on social media platform. They are always anonymised; the client cannot be identified through the photograph. We will always ask for your expressed permission to use your photographs in this way. 


Recommendations

Spark Joy London may make suggestions on additional products and services by third parties. Although we always do our best to ensure we recommend high quality products and services we are unable to accept any responsibility or liability should the products or services cause you direct or consequential loss or damage. 


Cleaning

Spark Joy London is not a cleaning service and we are therefore unable to provide cleaning services. 


Travel Costs

All services paid for include travel costs provided the services are carried out in London zones 1-6 and/or within the County of Surrey. Outside of these areas  travel expenses and additional fees will be charged and pre-agreed before a session takes place.


Payment Terms

Payment is required in advance of your session and booked through this website unless otherwise discussed. Spark Joy London accepts payment by debit card or credit card (Visa, MasterCard, and American Express). 


Insurance

Spark Joy London provides an in-home service and whilst every care will be taken with your possessions whilst in your home, Spark Joy London cannot be held liable for any direct or consequential loss or damage. It is your responsibility to ensure you have adequate and appropriate insurance for your possessions.

Spark Joy London holds Public Liability and Professional Indemnity Insurance.